OUTSOURCING IN HOTEL BUSINESES: THE CASE OF NEVŞEHİR PROVIENCE
OTEL İŞLETMELERİNDE DIŞ KAYNAKLARDAN YARARLANMA UYGULAMALARI: NEVŞEHİR İLİ ÖRNEĞİ

Author : Gülbin AYTEKİN İNCE -İbrahim İLHAN - Korhan KARACAOĞLU
Number of pages : 28-46

Abstract

The aim of this study is to examine the current status of outsourcing applications within the scope of the hotels in the province of Nevşehir. According to findings of the research, it is found that in the province of Nevşehir, more than half of the hotels have been applying outsourcing, that the most common services subjected to be outsourced is laundry and disinfection services, that the main reason in the hotels’ preference of outsourcing is low prices that it offers as an advantage, and that the hotels tend to continue outsourcing as a result of their satisfaction. In addition, it is found out what the advantages and disadvantages of outsourcing for the businesses are what criteria hotels specify while they select the suppliers, and what criteria hotels determine while negotiating with the supplier. Morever, it is found that the hotels’s preference of outsourcing and its service quality change in accordance with the number of the rooms the hotel has

Keywords

Outsourcing, Hotel Busineses, Nevşehir

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